Privacy Policy

We have taken extensive steps to ensure that any data provided online by yourself cannot be intercepted, viewed or blocked by unauthorised parties. 

For credit card payment, we will only ask for details such as your credit card numbers and expiry date of the card when you make a purchase. 

Other personal information you provide is used: 

We will share your personal customer information only with our representatives and trusted service providers for the limited purposes of fulfilling customer orders; offering certain products and services in connection with our website; communicating with customers; providing customer service and completing credit card transactions. 

Aside from the purposes described above, we will not share your personal information with any other third parties unless we have your expressed consent. Only under special circumstances such as when we need to comply with the law, police investigations or in legal proceedings where such information is relevant, will your personal particulars be given to the relevant authorities. 

Please do not share your password with anyone else. Other than logging in to our website, Pharmex/YMS or any of its staff members will not ask you for your password. Always remember to log out when you have finished shopping.

Terms & Conditions

The e-commerce store is owned, managed and operated by Pharmex Healthcare Pte Ltd. By accessing this e-store and/or using any information or services found within the site, you have agreed to be bound by the following Terms & Conditions; which may be changed, updated and/or otherwise amended from time to time.
It is important that you understand the Terms & Conditions of our online store before you proceed with making a purchase with us. You will be deemed agreeable to all our Terms & Conditions with reservation when you choose to shop at
All information and materials found on the Site are for purposes of information only and are not meant to substitute any advice provided by your own physician or other medical professionals. You should not use the information and materials found on the Site for the purpose of diagnosis or treatment of a health condition or disease or for the prescription of any medication. You should read carefully all product packaging. If you have or suspect that you have a medical problem, you should promptly consult your own physician and medical advisers.
Self-Collection of orders is only available at our HQ in Yishun.
Pictures featured may differ from the actual product. Upholstery/Packaging design of certain products may also differ, depending on stock availability.
Products and prices online may differ from walk-in purchases at our retail outlets.
Minimum order of S$100.00 for your e-shopping cart. Prices online is inclusive of GST.
Please note that checking out of any merchandise in your shopping cart implies that you have confirmed your order but that the purchase is only valid upon the successful completion of the payment transaction.
Unless otherwise agreed upon, all merchandise will be released and put up for sale if payment is not received within 24 hours of confirmation of order.
Goods sold are non-returnable and non-exchangeable unless there is clear indication that there was a manufacturing defect that is highlighted during the delivery.
Any orders for self-collection that are not collected within 7 days from the date of order confirmation will be considered null and void and will be forfeited. Pharmex Healthcare will take all necessary measures to inform and remind customers for their collection.
Any orders that cannot be delivered due to failure to respond or failure to confirm a delivery timing by the customer will also be considered null and void and will be forfeited. Pharmex Healthcare will take all necessary measures to inform and remind customers for their deliveries.
PHARMEX HEALTHCARE PTE LTD reserves the right to amend the terms and conditions as stated, reject any transaction and/or customer (without prejudice) at any given time at our own discretion.
Please do take the time to read through our other policies:
Privacy Policy
Payment Policy
Delivery Policy
In case of doubt, please send in your queries with your full contact details to and we will do our best to respond to your queries with clarifications at the soonest possible moment.